Shipping Information

Star Hats & Embroidery is an authorized distributor of top brands. As such we ship out from various warehouses across the country. Most headwear orders ship from our facility in Los Angeles and Canoga Park, CA, USA.

Handling Time: Typical handling time for orders is 1 to 2 business days, but may increase during peak seasons. 

How Can I Track My Order: Once your package has shipped from our facility, you will receive a shipping confirmation email that contains a tracking number. You can click on the Tracking Number.

Inventory Levels: Our inventory is updated on a regular basis electronically, however warehouse levels may fluctuate throughout the day and/or miscounts may result in some inaccurate stock level data. As a result, there maybe some items that fall out-of-stock. We cannot guarantee that all items,  styles, colors, quantities will always be in stock at the time an order is placed and pulled. You will be notified if your order cannot be fulfilled.We recommend you check with us for any large or specific orders you need. 

Backorders: Due to global supply chain and port delays, some items that show in-stock may go into back-order status. If that happens, we will make efforts to inform you within 1-2 business days. Please contact us for any backorders or out-of-stock items for ETA and to reserve your inventory. A refund will be issued for out-of-stock and backorders. 

Local Pick Up: We allow local pickup from our warehouse by appointment only with a minimum order of $100We do not allow walk-in visitors. All visitors must follow local masking rules.

Please call us at 1-818-949-2097 to schedule your appointment.

Local Delivery: We offer local delivery in Los Angeles, Riverside, and Orange county for $60 flat rate with a minimum order of $100. 

Please call us at 1-818-949-2097 to arrange your local delivery. 

Shipping Services: We ship via most major carriers and courier / truck service (within Los Angeles and surrounding counties). 

  • UPS Ground
  • Fedex Ground
  • USPS First Class
  • USPS Priority Mail
  • R&L Carriers
  • Courier / Truck

For 2nd Day or Next Day Air, please contact us first. 

3rd Party Carrier account numbers: If you would like to place an order using your carrier account number, please add it to your order notes or send us an email at info@starhatsandembroidery.com.

Minimum order must be $100 to use your own carrier account number. We add dimensional weight where required for most orders. You may also send us a label for your order.

Free Shipping
We may offer free shipping on select bulk or custom orders. Contact us to discuss your bulk order.

Discounts cannot be combined with free shipping offers unless specified. Free Shipping exclusions may apply on some merchandise, close-outs, promotional and custom orders.

Free shipping applies only to the contiguous 48 states.

We do not offer Free Shipping for Alaska, Hawaii, Puerto Rico, any islands/territories, and international countries. 

Minimums
Tiered pricing starts with a minimum of 12 units per style, color, size, sku for most brands. We may offer no-unit minimums, mix-match and samples for a limited time. Please contact us with any specific requirements. Discounts and Free Shipping maybe tied to minimum purchases.