Return & Refund Policy

In order to initiate a return or cancelation, email: info@starhatsandembroidery.com with the below information. Please review our terms listed below.

a. Order #
b. Order Date
c. Name
d. Email Address
e. Items, Colors, Quantities you'd like to return
f. Reason for Return

Return and Cancelation Terms and Policies

FlexFit, Yupoong, Richardson, Sportsman, Gildan, Hanes, Next Level, Bella+Canvas, JERZEES, Fruit of the Loom, Otto, Pacific, Outdoor Cap, Nissun, Megacap, and other similar brands Return Terms & Conditions

  • All samples are final - both blank and custom. We offer a discounted sample rate, which covers our own shipping/handling and item cost. This fee is non-refundable.
  • We don’t process returns on embroidered, printed, washed or decorated merchandise. 
  • We don’t accept returns on discontinued items or merchandise that is more than 30 days old.
  • You must make all claims for shortages or damages within 72 hours of receiving the merchandise.
  • Without a valid return authorization number, our warehouse won’t accept returns.
  • Please include a copy of your invoice to ensure we can issue you a proper credit within 10-14 business days.
  • Custom orders may not be canceled unless approved by us.
  • All returns or cancelations, including, but not limited to refused shipments and custom decoration orders if approved, are subject to a 25% or $20 (whichever is greater) restocking charge, in addition to both outbound and return freight costs including, but not limited to, orders with free shipping and any customer shipping discounts. The outbound freight is freight that TPW pays to have the order shipped to you. Anytime a product or entire order is returned, we recoup the paid freight on our end. This amount is prorated only for the pieces being returned.
  • Any original shipping costs and/or freight charges are non-refundable.
  • All returned items must include original packaging, tags, stickers, and be in like-new condition. 
  • Any discontinued, closeout, and/or promotional item sales are final. Items are not eligible for return. 
  • We don’t provide cash refunds.

Decky Brand Return Terms & Conditions

  • We do not process returns on printed, washed or decorated merchandise. Tip: Inspect your garments before decorating them.
  • You must make all claims within 10 days of receiving the merchandise.
  • All returns must be received within 30 days from the claim date.
  • Without a valid return authorization number, our warehouse will not accept returns.
  • All returned or refused shipments are subject to a 25% or $5 (whichever is greater) restocking charge.
  • We do not provide cash refunds.
  • Under no circumstance will claims or return of merchandise which have been altered/modified/used in any manner other than its original appearance will be accepted. All customized products are final sale
  • Any original shipping costs and/or freight charges are non-refundable.
  • Please include a copy of your invoice or packing slip to ensure we can issue you a proper credit within 10-14 business days.